Apple Consultants Network · London
Technologists with a speciality in All things AppleIT supportOne-to-One SupportBusiness supportResidential SupportPrivate SupportDiscretion & Privacy
A technology concierge for homes, family offices and businesses in London. We look after everything technical — the devices, the network, the accounts, the backups, the privacy — so that none of it needs your attention. Apple is our speciality; care is the service.
- Technology concierge, from £2,400 a year
- Member of the Apple Consultants Network
- Apple Specialist · part of Habi®
- Residential, family office and business clients
- Independent since 2004, Kensington W14
01The service
One number for everything technical
Most of our clients came to us with four suppliers who did not speak to one another, and nobody accountable for the whole.
One firm handles the connectivity, another the email, a third built the website, and the machine holding the actual work goes wherever is nearest when it fails. Nobody holds the whole picture, so every fault becomes a question of whose responsibility it is.
We take all of it, and we keep taking it. The network, the devices, the accounts, the backups, the privacy, the software nobody can quite explain — looked after continuously rather than repaired when it breaks. That is the difference between a supplier and a concierge, and it is the basis of how we work.
Apple is the speciality. We are an Apple Specialist and a member of the Apple Consultants Network, and independently owned — close enough to Apple to know exactly how it is all designed to work, independent enough to be entirely on your side about it.
02Services
What we look after
- 01Technology ConciergeEverything technical looked after for an annual fee. The arrangement most of our clients are on.
- 02IT support for business & homeDay-to-day support, monitoring and maintenance, on site or remotely.
- 03Digital privacy & securityProportionate protection for your accounts, devices and household.
- 04Networks, Wi-Fi & installationsCoverage that reaches every room, wired properly and documented.
- 05Email, cloud & hostingBusiness email, file sharing, backup and hosting on servers we run.
- 06Apple Mac repairs & upgradesBoard-level work in our own workshop, including machines Apple no longer services.
- 07Data recoveryFailed drives, dead Macs and deleted work. Free initial diagnostic.
03How it works
How an engagement runs
- 01
A conversation
We start by understanding what you have, how you use it, and what would actually hurt if it stopped.
- 02
An assessment
A straight view of what is worth changing, what is worth leaving, and what is worth nothing at all.
- 03
A written price
Per job, or the annual concierge fee. Either way the figure and the timescale are agreed before anything begins.
- 04
Continuing care
The part that matters. Systems kept current, backups verified, and problems found before you notice them.
04At a glance
The facts
- Established
- 2004. Twenty-two years in the same trade, on the same street.
- Workshop
- 294 Kensington High Street, London W14 8NZ
- Telephone
- 020 7477 2151
- We look after
- Macs, iPhones, iPads, Apple TV, PCs, networks, printers, storage and the accounts behind them
- Also
- External drives, RAID enclosures, NAS units and memory cards
- Accreditation
- Member of the Apple Consultants Network. Apple Specialist.
- Clients
- Households, family offices, small businesses, studios and practices across London
05Questions
Before you call
What does a technology concierge actually do?
Everything technical, continuously, for one annual fee — the devices, the network, the email and cloud accounts, the backups, the privacy and security, and one-to-one help whenever you want it. You call when something is wrong, however minor, and the work that quietly protects you happens whether or not anything is wrong. See Technology Concierge for the three arrangements.
Where exactly are you?
294 Kensington High Street, London W14 8NZ, towards the Olympia end. It is a working workshop with engineers in it, not a registered address rented to look local.
Do I need an appointment?
Call ahead on 020 7477 2151 where you can, particularly for a desktop machine or where a specific engineer needs to see it.
My Mac is too old for Apple to touch. Can you help?
Usually, yes. Apple classes machines as vintage and then obsolete, and stops servicing them. We are independent, so age is not a policy problem for us — it is only a question of whether the parts still exist and whether the repair is worth the money. We will tell you honestly if it is not.
Is the data on my Mac safe with you?
Yes. Handling client data properly is central to the practice. We access only what a job requires, retain nothing beyond it, and will set out exactly how your machine is handled while it is with us.
Do you support Windows PCs too, or just Macs?
Both. Most households and offices are mixed now — a Mac, a Windows laptop, an iPad, a printer nobody can connect to and a router in a cupboard. We look after all of it.
Do you provide one-to-one instruction?
Yes, and it is a substantial part of the practice. Sessions run at your own desk or ours, on whatever you want to cover, at whatever pace suits you.
06Where we work
Across London
The workshop is in Kensington, and we visit clients on site across west and central London. If you are further out, ask — we travel for regular clients.
- Kensington
- Notting Hill
- Holland Park
- Chelsea
- Fulham
- Knightsbridge
- Belgravia
- Westminster
- Mayfair
- Marylebone
- St John's Wood
- Hampstead
- Highgate
- Chiswick
- Hammersmith
Tell us what you need
Whether it is one machine or an entire household, describe the situation and you will have our assessment, a price and a timescale before anything is committed.